Playa Potrero Logo
    Gold Coast CRGuanacaste

    Community Guidelines

    Building a respectful, helpful, and authentic community where everyone can thrive in the spirit of Pura Vida. These guidelines help us maintain a positive space for all.

    Our Core Values

    Pura Vida Spirit

    Embrace positivity, kindness, and the Costa Rican way of life in all interactions

    Examples:

    Greet others warmly
    Offer help when possible
    Celebrate community wins

    Respect & Inclusion

    Welcome everyone regardless of background, nationality, or length of residence

    Examples:

    Use inclusive language
    Respect cultural differences
    Help newcomers feel welcome

    Local First

    Prioritize local businesses, culture, and community needs in discussions and recommendations

    Examples:

    Recommend local businesses
    Share cultural knowledge
    Support community events

    Constructive Communication

    Engage in helpful, respectful dialogue that builds up our community

    Examples:

    Provide helpful information
    Ask thoughtful questions
    Give constructive feedback

    Community Guidelines

    Community Posts & Discussions

    What TO Do

    Share local knowledge, experiences, and helpful information
    Use clear, descriptive titles for your posts
    Include relevant details (location, dates, contact info)
    Thank people who help you with information

    What NOT To Do

    Post repetitive questions without searching previous discussions
    Use ALL CAPS or excessive emojis in titles
    Make vague posts without context
    Ignore helpful responses from community members

    Business Listings & Reviews

    What TO Do

    Write honest, detailed reviews based on personal experience
    Include specific details about your experience
    Update your business information regularly
    Respond professionally to customer feedback

    What NOT To Do

    Leave fake reviews or review businesses you haven't visited
    Use reviews to settle personal disputes
    Spam the community with excessive promotional posts
    Argue publicly with customers or competitors

    Buying, Selling & Trading

    What TO Do

    Post clear photos and honest descriptions of items
    Include fair prices and be open to reasonable negotiation
    Follow through on commitments and communicate delays
    Meet in safe, public locations for transactions

    What NOT To Do

    Misrepresent items or use stock photos
    Dramatically overprice items or lowball offers
    Ghost buyers/sellers or make unreliable agreements
    Pressure others into unsafe meeting arrangements

    Events & Gatherings

    What TO Do

    Promote community events and local celebrations
    Provide clear event details (time, location, cost, contact)
    Respect private property and local regulations
    Clean up after community events

    What NOT To Do

    Organize events that exclude or alienate community members
    Post incomplete event information
    Organize events in inappropriate or restricted locations
    Leave areas messier than you found them

    Prohibited Content

    Spam & Self-Promotion

    Excessive promotional posts, repetitive content, or marketing unrelated to local community

    Warning

    Misinformation

    False information about local services, events, safety, or health matters

    Serious

    Harassment & Bullying

    Personal attacks, threats, doxxing, or targeted harassment of individuals

    Ban

    Illegal Activities

    Promoting illegal drugs, unlicensed services, or other illegal activities

    Ban

    Hate Speech

    Content targeting individuals based on race, religion, nationality, or other protected characteristics

    Ban

    Adult Content

    Sexually explicit material or adult services not appropriate for our community

    Serious

    How to Report Violations

    Step 1

    Identify the Issue

    Notice content that violates community guidelines

    Step 2

    Use Report Feature

    Click the report button and select the appropriate reason

    Step 3

    Provide Context

    Add specific details about why the content violates guidelines

    Step 4

    Community Review

    Our team reviews reports and prioritizes credible safety or fraud concerns

    Enforcement & Consequences

    Friendly Reminder

    Minor guideline violations or first-time issues

    Private message with guidance and education

    N/A

    Warning

    Repeated minor violations or moderate rule breaking

    Public warning and content removal

    Warning remains on record

    Temporary Suspension

    Serious violations or ignoring previous warnings

    1-7 day suspension from posting and commenting

    Based on severity

    Permanent Ban

    Severe violations, illegal content, or repeated serious offenses

    Permanent removal from all community platforms

    Permanent
    Ask me about Potrero!